The Customer Experience (CX) product portfolio is quite expansive compared to other business areas. It covers:
- Partner Relationship Management (PRM)
- Customer Service
- Field Service
- Loyalty Programs
- Support and Associated Call Centers (Service)
- Associated Mobile Apps
- Sales Performance Management (SPM) including Territory Management
- Incentive Compensation
- Subscription Management
- Customer Data Management (CDM) with data quality and enrichment, and of course
- BI Reporting
The Oracle Cloud CX product suite covers the extensive list of capabilities listed above and I’ve worked with all of these products in some form or fashion over the years whether as a user, implementer, administrator, consultant or project manager.
I want to share some of my ideas and lessons-learned regarding my experience with these products to help others be successful in their Oracle CX projects and realize value throughout the process. I hope my unique perspective will add value to you or someone you know embarking on a new Oracle CX project.
This is my personal blog and experiences. The ideas, comments and posts are solely from my personal experience and my opinions and not associated or affiliated with Oracle Corporation.
When not working on Oracle CX projects, I like to spend time with my husband and two girls in beautiful Colorado. We enjoy traveling and all-things outdoors. I am blessed with a very large, extended family and enjoy any opportunity to visit with family (and friends) whenever I can.
A few of my inspirational favorites…
“The way to get started is to quit talking and begin doing.”Walt Disney
“It’s not about how much you do, but how much love you put into what you do that counts.”Mother Theresa
“Success is peace of mind attained only through self-satisfaction and knowing you did your best to become the best you are capable of becoming.”John Wooden
“How do you go from where you are to where you wanna be? And I think you have to have an enthusiasm for life. I think you have to have a dream, a goal. And you have to be willing to work for it.”Jim Valvano